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University Clinical Center in Gdańsk
One of the leading medical facilities in Poland, offering daily care from experienced specialists.
Watch the video about the implementation of our system at UCK Gdańsk to see how we have impacted their daily work.
What was the challenge, and what solution did we implement?
Patients at UCK Gdańsk had to wait outside the doctor’s offices, often not knowing when their turn would come. Calling out names by nurses was inefficient and led to delays when a patient didn’t hear the announcement.
To address these issues, we introduced the Pager Pulse System, which significantly improved organization and comfort for both patients and staff. Upon arrival at the reception, the patient receives a Pager Pulse from the receptionist. This allows them to freely go for a coffee or take care of other matters, such as scheduling an appointment in another department.
When it’s their turn, the receptionist uses the Keypad Smart to call the appropriate patient. The Pager Pulse vibrates and emits a sound, notifying the patient that it’s time for their appointment. This simple and intuitive solution has greatly improved the communication process.
REGISTRATION
Upon the patient’s arrival, assigns a Pager Pulse and then calls them using the Keypad Smart.
PATIENTS
When it’s time for the appointment, patients receive a vibration and an audio signal on their Pager Pulse.
- Increased patient comfort: Thanks to the pagers, patients no longer have to wait in the waiting room, reducing their stress and sense of waiting. They can wait in other areas of the facility, making the waiting time more comfortable.
- Optimization of medical staff time: Nurses no longer need to go out into the hallway to call patients, allowing them to focus on other tasks. The pager system simplifies communication with patients, saving time.
- Better time management for patients: When patients are informed about their turn via the pager, they can schedule other tests or procedures. This helps avoid delays and ensures that both patients' and staff's time is used more efficiently.
BENEFITS
“We don’t need to go out into the hallway or call the patient by name, I just press the appropriate number assigned to the patient, and they come when called.”
Małgorzata Gąsiewska – UCK Chemotherapy Department
“I remember the times when I had to sit in waiting rooms, and today, when I get the pager (Pager Pulse), I can go for a coffee or register for a CT scan. The pager notifies me when it’s time to come back – it’s a great convenience.”
Marzena Bierecka – Patient
Benefits for patients and staff
The implementation of the Pager Pulse System at UCK Gdańsk is an example of how technology can improve the functioning of medical facilities. The simple yet effective system not only eliminates issues related to the organization of waiting time but also increases patient comfort and staff efficiency. It’s a solution that has a real impact on service quality and daily operations at the facility. Trusting proven tools like Pagers Pulse brings benefits to both patients and the entire medical team.
